Customer Charter

 

We are grateful of your custom and mindful of your opportunity to select an alternative supplier. We will constantly strive to gain and keep your business.

We will..........

  • continuously meet and exceed your expectations.

  • communicate with you clearly and effectively throughout the process

  • provide a 3 stage Proof process – If we subsequently error in your delivery we will replace your cards on a 5 for 1 basis!

  • provide compensation in the unlikely event that we miss your delivery

  • continuously update your order profile online (or by fax).

  • pass on all volume discount pricing opportunities to your next order.

  • listen to your feedback and continuously evolve our products and services.

  • increment your loyalty discount when you repeat order online.

  • proactively monitor your average card usage to suggest ordering thresholds,  ensuring you are always adequately stocked with cards for your customers.

  • share information and provide opportunity for you to communicate with fellow customers.

  • continuously strive to be the only supplier you can imagine in this market.

Managing Director

   

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